Our promise

Instant delivery, money-back guarantee, real support

Drift is not a household name yet. So we put our conditions in writing, in plain language, with no small print buried three clicks away.

The money-back guarantee, in full

If your Drift eSIM cannot connect in your destination and our support team cannot resolve it, we refund your purchase. Here is exactly how it works.

• Window. Refund requests are accepted within 30 days of purchase, as long as the eSIM has not consumed a significant share of its data allowance through normal use.
• What qualifies. A genuine technical failure to connect that we cannot fix: the eSIM does not activate, does not attach to a network in the covered country, or delivers no usable data despite correct installation on a compatible, carrier-unlocked device.
• What we try first. Before a refund, we work with you: checking device compatibility, APN and data-roaming settings, and network selection. Most issues are settings, not the eSIM, and are fixed in minutes.
• What is not covered. A device that is carrier-locked or eSIM-incompatible, buying the wrong country or plan by mistake once data has been used, or an eSIM already substantially consumed. Compatibility is stated before checkout so you can confirm your device.
• How to claim. Reply to your order email or use the support link with your order reference. We aim to resolve or refund within a few business days of confirming the issue.

Instant delivery, defined

Delivery is automated and near-instant. Once payment clears, the QR code and step-by-step activation guide are emailed to the address on your order. Delivery does not depend on office hours. If nothing arrives within a few minutes, check spam, then contact support and we will resend.

Support under two hours

During our published support window, we target a first human reply within two hours. Outside that window we reply as soon as we reopen. Because we field-test networks ourselves, support can usually tell you which local network to select and how to get connected fast.

This page describes our commercial guarantee and does not limit any statutory consumer rights you may have under the law that applies to your purchase.