Refund Policy

Last updated: 2026-07-08

1. Unactivated eSIMs

If your eSIM has not been activated: it has never connected to a mobile network and no data has been used: you are entitled to a full refund, even if the eSIM is already installed on your device. Just email us within 30 days of purchase.

2. Activated eSIMs

Once your eSIM has connected to a mobile network and data usage has begun, it cannot be refunded, as the data allowance is allocated to you by the carrier at that point.

3. Technical issues

If your eSIM does not work despite a compatible, unlocked device and correct installation, contact us. We will troubleshoot and, where the fault is on our side, issue a replacement or refund.

4. Incompatible devices

We cannot refund plans that fail because the device is locked or does not support eSIM. Please check compatibility before buying.

5. How to request a refund

Email [email protected] with your order number. Approved refunds are issued to your original payment method via Stripe, typically within 5–10 business days.

6. EU/UK right of withdrawal

Consumers resident in the EU/EEA or UK normally have a 14-day right of withdrawal for digital content. Because our eSIM data plans are supplied as digital content whose performance begins on activation, you are asked at checkout to expressly request immediate performance and to acknowledge that, once activation has begun, the right of withdrawal is lost to the extent the service has been performed. Where mandatory local consumer law grants you broader rights, those rights are not affected.